Shipping & Returns
We know our little mermaids a little and know how impatient they can be, which is why we do our utmost to deliver the order to your home as quickly as possible. If you order on working days, we will ship it within 2 working days.
Shipping cost
The standard shipping costs are €6.95 for the Netherlands and €7.95 outside the Netherlands.
Shipping confirmation
As soon as NoordZeemeermin has shipped your package, you will receive a shipping confirmation from us. It contains a tracking number, with which you can track your package by clicking on the code.
Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to NoordZeemeermin are at your own expense. If you use our returns portal, these costs amount to €6.74 per package.
You can register your return via the return link in your track and trace message and will then receive a return label that you can use for the return shipment.
and If you exercise your right of withdrawal, the product will be returned to NoordZeemeermin with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at contact@noordzeemeermin.nl. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
Return address;
North Mermaid
Loosely Vitality
Maanweg 174
2516 AB The Hague
Return an order
Do you want to exchange your tail for a different color? That’s no problem! You can register your return via the return link in your track and trace message and will then receive a return label that you can use for the return shipment. the costs for return shipment are €6.74 per package and are at your own expense.
PLEASE NOTE: Do not forget to include the packing slip with your return.
– If the product has been worn or damaged, we cannot take it back
– The costs of return shipping are for the sender
– Once we have received your return, we will refund the money to your account within 7 days.
Cancellation Instructions
Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
Revocation right
You have the right to revoke this contract within one month without specifying any reasons.
The revocation period is one month with effect from the day,
– on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
– on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
In order to exercise your revocation right, you must inform us E-Mail address: contact@noordzeemeermin.nl of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
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Specimen – revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
– To NoordZeemeermin Maanweg 174, 2516 AB Den Haag, Holland Email address: contact@noordzeemeermin.nl
– I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of a notification on paper)
– Date
(*) Cross out the incorrect option.