Complaints procedure

We advise you to first report complaints to us by emailing
If this does not lead to a solution, then it is possible to register your dispute
for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register
complaints via the ODR platform of the European Commission. This ODR platform can be found at
If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.
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